Apr 13, 2019
This typically happens if anti-virus or firewall software on your computer is intercepting test traffic. Examples of this type of software include McAfee, Norton, and AVG. A properly configured firewall shouldn't cause issues with the test, but you can try momentarily disabling the software before a test to see if it's causing the problem. My internet connection (3G/4G) does not work. – Support When you can not connect to the internet, there are different options to test. Most often the settings are not correct. Make sure: The mobile data on your phone is toggled On (select Data connection via the pull-down menu and make sure it’s on); You have a recent pre-paid SIM card with data credit (older than a year can cause issues)You have a valid contract with data credit Internet only working when connected using Ethernet cable Jun 07, 2018
Internet only working when connected using Ethernet cable
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Q&A: Why is the Internet not working on my laptop?
Internet Connected but not Working!! - Howtosolveit - YouTube Feb 14, 2017